Contact West Midlands Fire Service
There's plenty of ways to get in touch with us and we welcome feedback from our communities.
Contact form
The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form.
We've provided some buttons below to some of the areas of our service we are asked about the most.
Prefer to contact us by phone?
We appreciate that sometimes it's easier to speak to us by phone.
You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.
General Contact Number
03300 589 000Accounts
0121 380 6925Complaints
0121 380 6299Commercial Training
0121 380 6429Fire Safety
0121 380 7500Payroll
0121 380 6310Pensions
0121 380 6320Press Office
0121 380 6101Safe and Well
0800 389 5525Frequently Asked Questions
We get asked a lot of questions by our communities on a range of subjects.
You can search or browse through them here or visit our full frequently asked questions page to see more.
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FAQ Categories
Our education priority is to deliver our safety presentation, SPARKS to every Key Stage 2, Year 4 class in the West Midlands.
SPARKS are our priority, however, if we have the capacity we can deliver a package called “People Who Help Us”. This package is age appropriate and delivered by on-duty firefighters.
Please contact your local Operations Administration Team to check availability.
Birmingham
0121 380 7510
BhamOps.admin@wmfs.net
Coventry and Solihull
0121 380 7520
covsolops.admin@wmfs.net
Black Country
0121 380 7530
BlackCountryOps.Admin@wmfs.net
Attendance is always subject to emergency calls, which must take priority.
We’re often asked if it’s safe to keep your car doors locked when you’re driving. Often the media reports it’s safer to, to prevent carjacking or theft. But some people have concerns that this might impede our ability to rescue you if you’re involved in an accident.
The decision to communicate to everyone who might be eligible based on broad criteria was deliberate. That does mean some people who have received this communication will not be eligible or may not be interested in applying. However, we decided that communicating more widely was preferable to the risk of missing lots of individuals. The alternative would have been to check every individual’s specific circumstance in advance to narrow down the list, but this would have significantly delayed our starting the process and would still have required individuals to apply and provide evidence for the reasons outlined above.
Applicants need to be 18 or over at the time they apply. There is no upper age limit.
How to dispose of old electrical devices safely
Unwanted electrical goods normally cannot be disposed of in your normal household rubbish. Instead, opt for recycling by taking them to designated recycling locations or contacting your local council for disposal instructions.
Electrical devices, or batteries, with a crossed-out wheelie bin symbol, mustn’t go in household waste but can be disposed of at recycling sites at a large number of supermarkets and electrical retailers. We recommend using the Recycle Your Electricals website to identify disposal locations near you. It’s as simple as entering your postcode and then selecting the item you want to safely recycle or dispose of.
Lithium-ion batteries
Like other goods, batteries which have the crossed-out wheelie bin symbol on them must not be discarded in your normal household waste, but can be disposed of easily in battery recycling bins found at most supermarkets. Please tape up both ends of lithium batteries to help prevent fire. Never dispose of, or discard them in piles and never place them into fires, as they can explode.
You can use the same Recycle Your Electricals website to find safe recycling stores or facilities near to you.