Contact West Midlands Fire Service
There's plenty of ways to get in touch with us and we welcome feedback from our communities.
Contact form
The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form.
We've provided some buttons below to some of the areas of our service we are asked about the most.
Prefer to contact us by phone?
We appreciate that sometimes it's easier to speak to us by phone.
You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.
General Contact Number
03300 589 000Accounts
0121 380 6925Complaints
0121 380 6299Commercial Training
0121 380 6429Fire Safety
0121 380 7500Payroll
0121 380 6310Pensions
0121 380 6320Press Office
0121 380 6101Safe and Well
0800 389 5525Frequently Asked Questions
We get asked a lot of questions by our communities on a range of subjects.
You can search or browse through them here or visit our full frequently asked questions page to see more.
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FAQ Categories
For alarms that are hard-wired into a building (wired into the electricity) we, unfortunately, cannot offer advice or guidance as every system is different. If there are faults or issues with your alarm system and it is part of the property, you should consult either an electrician or alarm engineer. If the property is rented, the landlord or responsible company for the property should be contacted for guidance first.
The Equality Act 2010 permits employers to take positive action measures to improve equality for people who share a protected characteristic. Section 158 of the Act enables us to take proportionate action to reduce disadvantage or increase participation of a particular group who are underrepresented in the workforce.
We are committed to having a workforce that reflects the diversity of our communities to give us the widest spectrum of ideas, backgrounds, cultures and skills.
Our service is currently underrepresented by:
- Black, Asian and Minority Ethnic (BAME) people
- people with disabilities
- lesbian, gay, bisexual, transgender people
- women (in firefighting roles)
Examples of the types of positive action activity we carry out include targeted advertising, ‘meet and greet’ sessions, recruitment programmes and female fitness sessions.
Positive action does not include giving someone a job based on their protected characteristic. This is unlawful.
We’ve detailed below information related to pensions for retired members of our service and how you can get information or contact us about them.
Fire Service pensions are payable monthly in advance on the first working day of each month.
Contact details for enquiries
Pension Payroll, Payslip, P60 Queries
Payroll Section
West Midlands Fire Service Headquarters Email: payrolls@wmfs.net
99 Vauxhall Road,
Birmingham B7 4HW
Telephone No. 0121 380 6972 / 6973 / 6155
Pension Benefit Enquiries / Death Notifications
Pension Section
West Midlands Fire Service Headquarters Email: pensions@wmfs.net
99 Vauxhall Road,
Birmingham B7 4HW
Telephone No. 0121 380 6727 / 6932 / 6933
Information about the firefighter’s pension scheme can be found online at https://fpsmember.org/
For any other enquiries, please visit our contact page and submit a general enquiry.
Tax Queries
HM Revenue and Customs, Tel. 0300 200 3300
Birmingham Solihull Area Service, and ask for Birmingham Solihull Area
City Centre House,
30 Union Street, Fire Pensions
Tax Ref. No. 068/W103
Birmingham B2 4AD
https://www.gov.uk/hmrc-internal-manuals/pensions-tax-manual/ptm062230
The fire service is committed to emergency response and community safety; therefore, we do not always have the capacity to support charitable events other than our support for The Firefighters Charity.
For other charity events, our support is entirely discretionary, the Station Commander for that area has the final say, taking into account other station and emergency activities. If you wish your charity event to be considered for fire service attendance, please contact your local station for details. This can be done via our fire stations page.
Please be aware that if we are able to assist you, a share of the profits we help generate, normally 51% will be donated to the “Firefighters charity”.
Unfortunately, we are unable to donate prizes to charitable causes and are also unable to provide a fire engine to escort charitable runners and walkers.
We do not provide services to commercial companies or the public for filling ponds, pools, lakes or other areas. Because our resources are limited, we have to prioritise emergency incidents.
There are exceptional circumstances where we will aid agencies such as the Environment Agency in emergency situations that affect wildlife or the environment, but these are rare and at the discretion of the service, typically they would incur a ‘special service call’ charge.