Contact West Midlands Fire Service
There's plenty of ways to get in touch with us and we welcome feedback from our communities.
Contact form
The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form.
We've provided some buttons below to some of the areas of our service we are asked about the most.
Prefer to contact us by phone?
We appreciate that sometimes it's easier to speak to us by phone.
You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.
General Contact Number
03300 589 000Accounts
0121 380 6925Complaints
0121 380 6299Commercial Training
0121 380 6429Fire Safety
0121 380 7500Payroll
0121 380 6310Pensions
0121 380 6320Press Office
0121 380 6101Safe and Well
0800 389 5525Frequently Asked Questions
We get asked a lot of questions by our communities on a range of subjects.
You can search or browse through them here or visit our full frequently asked questions page to see more.
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FAQ Categories
We have tried to contact all those we think might be eligible, but we may have missed some cases where you are eligible. A small number of individuals may not have received the email directly if their email contacts are not up to date in our pensions system, normally if they are deferred or retired members. However, you do not need to have received an email to make an application and you can still access the same communication and application form on both Mesh (the service intranet) and the WMFS website.
If your smoke alarm is beeping intermittently, this normally means the battery is running low. It’s just a case of replacing the battery! If after doing this it’s still beeping, it may be that it’s faulty and you will need to organise a replacement. If you live in a rented property, your council, housing agency or landlord should be responsible for replacing this for you. If your fire alarm is a sealed unit with no replaceable battery, then either organise a replacement with the manufacturer (if within guarantee) or alternatively purchase a new one. If it was fitted by West Midlands Fire Service, please refer to the Fire Angel support site in the first instance to see if it’s a simple matter that can be resolved. If not, please contact us on 0800 389 5525 and we can organise an appointment for someone to replace it for you. If you are interested in one of our Safe and Well visits, where we can fit smoke alarms for free and do a general safety check on your home. To find out more and send us your details to book a visit, check out our Safe and Well area. If your alarm is going off as though there’s a fire, then regardless of whether you know what has caused it, you should dial 999 and ask for the fire service.
If you want to become a firefighter with us, your first place to look is our firefighter’s careers page. This gives you all the information about recruitment and the role itself to see if it’s the job for you, and details of how to apply are there too! It isn’t for everyone, and it’s much more than just being fit and healthy. But for those that join our emergency services family, it’s a rewarding career that we hope will last a lifetime!
If you are unsuccessful in an application to be a firefighter with us, you can apply again in 12 months from your notification from us that you were not successful. Due to the application process requiring a national insurance number, which you would have already entered on your previous application, the system may show an error stating the NI number has already been used. If you experience this difficulty, please email our recruitment team at recruitment@wmfs.net with your details and this can be reset for you.
No – this is a popular misconception because there used to be restrictions on height, weight and chest expansion. Candidates are expected to pass strength and fitness tests as part of the recruitment process. The tests are at a level that’s achievable by men and women of all different sizes and builds.