Contact West Midlands Fire Service
There's plenty of ways to get in touch with us and we welcome feedback from our communities.
Contact form
The easiest way to get in touch with us is by using our contact form. You can submit a general enquiry, or a compliment, comment or complaint using this form.
We've provided some buttons below to some of the areas of our service we are asked about the most.
Prefer to contact us by phone?
We appreciate that sometimes it's easier to speak to us by phone.
You can contact our various departments, stations and teams directly, or if you're not sure, use our general contact number.
General Contact Number
03300 589 000Accounts
0121 380 6925Complaints
0121 380 6299Commercial Training
0121 380 6429Fire Safety
0121 380 7500Payroll
0121 380 6310Pensions
0121 380 6320Press Office
0121 380 6101Safe and Well
0800 389 5525Frequently Asked Questions
We get asked a lot of questions by our communities on a range of subjects.
You can search or browse through them here or visit our full frequently asked questions page to see more.
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FAQ Categories
Responsible persons should ensure that the premise’s fire risk assessment reflects the added risk a reduction in staff poses. Where businesses are operating with fewer staff, this could mean that current processes may no longer be able to be carried out safely, increasing the risk of fire.
Similarly, a reduction in staff may result in employees not being able to successfully carry out evacuations and emergency procedures, such as in-house fire response or fire warden duties.
Employers should continue to undertake and review their Personal Emergency Evacuation Plans (PEEPs) and Generic Emergency Evacuation Plans (GEEPs) for relevant persons. Procedures should be reviewed so that they accurately reflect the staff available.
Such reviews must carefully weigh the risks of fire and the ability of such businesses to operate safely.
For cars and vans, the minimum tyre tread depth is 1.6mm and for motorbikes and heavy goods vehicles the minimum tyre tread depth is 1mm. For more information on tyre treads and how to check yours visit our road safety page
In relation to additional years specifically, you are only eligible for a contingent decision if you would have been eligible for additional years in your original scheme at the time. For example, in the 1992 scheme regulations, you could only purchase additional years if you would not otherwise have reached 30 years’ (40/60ths) service before you reached the retirement age of 55. That restriction still applies, as you could not have made the decision to buy additional years between 2015-2022 even if the changes had not been made.
How to dispose of old electrical devices safely
Unwanted electrical goods normally cannot be disposed of in your normal household rubbish. Instead, opt for recycling by taking them to designated recycling locations or contacting your local council for disposal instructions.
Electrical devices, or batteries, with a crossed-out wheelie bin symbol, mustn’t go in household waste but can be disposed of at recycling sites at a large number of supermarkets and electrical retailers. We recommend using the Recycle Your Electricals website to identify disposal locations near you. It’s as simple as entering your postcode and then selecting the item you want to safely recycle or dispose of.
Lithium-ion batteries
Like other goods, batteries which have the crossed-out wheelie bin symbol on them must not be discarded in your normal household waste, but can be disposed of easily in battery recycling bins found at most supermarkets. Please tape up both ends of lithium batteries to help prevent fire. Never dispose of, or discard them in piles and never place them into fires, as they can explode.
You can use the same Recycle Your Electricals website to find safe recycling stores or facilities near to you.
For alarms that are hard-wired into a building (wired into the electricity) we, unfortunately, cannot offer advice or guidance as every system is different. If there are faults or issues with your alarm system and it is part of the property, you should consult either an electrician or alarm engineer. If the property is rented, the landlord or responsible company for the property should be contacted for guidance first.