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Legal, Terms and Policies

All the legal terms, conditions and service policies that we are required to publish are available on these pages.

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Legal terms and policies

Published on 5 November 2024

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National Fraud Initiative – Fair Processing Notice
Description
Preventing and detecting fraud The National Fraud Initiative (NFI) matches electronic data within and between public and private sector bodies, to prevent and detect fraud. These bodies include police authorities, local probation boards, fire and rescue authorities as well as local councils. Public sector bodies are required to submit data to NFI on a regular […]
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Teacher guidance and expectations for Safeside Smart Choices Programme
Description
Safeside Smart Choices programme Teacher guidance and expectations covers useful visitor information and timings for your visit.
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Safeside Centre Visitor Information
Description
Visitor information and guidance for West Midlands Fire Service Safeside Centre.
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Report data breach
Description
To report a data breach of your data, or our data, affecting or involving West Midlands Fire Service, complete our online form.
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Subject Access Request

Description
A person has the right to ask us if we are using or storing their personal data, through a Subject Access request.
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Freedom of Information request

Description
We take our responsibility under the Freedom of Information (FOI) Act 2000 extremely seriously. As well as making sure we comply with all regulations, we also try to go further where we can to be as open and transparent as possible.
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Accessible Documents Policy

Description
This policy details our compliance with accessibility standards for documents published on our website.
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Unreasonable / Unreasonably Persistent Complaints and Communications Policy

Description
1. Strategy At West Midlands Fire Service (WMFS), we are committed to providing efficient and effective services to our community and to providing openness and transparency. We appreciate the opportunity to receive comments, compliments and where necessary, complaints from our service users, and recognise that feedback is an essential component of continuous improvement. However, there […]
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West Midlands Local Resilience Forum
Description
The West Midlands Local Resilience Forum (LRF) is a partnership of member agencies, including those defined under the Civil Contingencies Act (CCA) 2004 by responder ‘categories’: Category 1 responders are organisations that are directly involved in the response to an emergency. These responders are subject to a number of civil protection obligations.Category 2 responders are […]
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Safeguarding

Description
Safeguarding is the term used to describe all work to help children, young people and adults with care and support needs to stay safe from abuse and neglect and, wherever possible, to prevent or limit the risk of that harm.
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